Further assistance for Relevant Authorities

If you are a pensions administrator in a Relevant Authority and your technical query is not addressed on the Databank technical resources section on this website:

  • you should discuss your query with your organisation’s nominated Local Databank Coordinator in the first instance
  • if your Local Databank Coordinator cannot assist with your technical query, they will make contact with DPER on your behalf.

Important – Data Protection Notification:

Databank Scheme Files containing personal information should only be securely uploaded via the Single Scheme Data Gathering & Validation Tool (DGVT) application.  Under no circumstances should Single Scheme files containing personal information be e-mailed to DPER.  

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